Account Deletion

• Open the AquaNet app and log in to your account.
• Go to Profile / Settings.
• Select Account Settings, then Delete Account.
• Confirm the deletion when prompted.

Once confirmed, your account and profile will no longer be accessible, and the deletion process described below will begin.

If you are unable to access the app, you can request account deletion by emailing hello@tekexpertz.com from the email address associated with your account, with the subject line "Account Deletion Request." Please include your registered phone number or username so we can verify and locate your account.

• Your profile information (name, email, phone number).
• Your saved addresses and service area preferences (Customers).
• Your business profile, product listings, and customer/marketing lists you manage on the platform (Suppliers).
• Your login credentials and in-app account access.

Because AquaNet does not store payment card or banking information, there is no financial account data to retain or remove. However, we may retain limited records where required for legitimate business or legal purposes, such as:

• Order and transaction history needed for tax, accounting, or regulatory compliance.
• Records necessary to resolve open disputes, complaints, or investigations at the time of your deletion request.
• Aggregated or anonymized data that no longer identifies you, used for analytics or platform improvement.

Any retained records are kept only as long as legally required and are not used to re-activate or restore your deleted account.

Account deletion requests are typically processed within 7 business days of confirmation. In some cases, resolving pending orders or disputes may extend this timeline. You will receive a confirmation once your account and associated personal data have been deleted.

If you change your mind before deletion is completed, contact hello@tekexpertz.com as soon as possible and we will attempt to cancel the pending request. Once deletion is completed, your account and data cannot be recovered.

For help with account deletion, contact us at hello@tekexpertz.com.