Refund Policy

All water products and delivery services on AquaNet are provided by independent Suppliers, not by AquaNet itself. As a result, AquaNet does not collect payment for orders and does not issue refunds. Each Supplier sets and manages their own refund, return, and cancellation terms for orders placed through their listing.

If you are unhappy with an order — for example, due to a missed delivery, damaged product, incorrect item, or billing issue — please contact the Supplier you ordered from directly. You can find the Supplier’s contact details on your order confirmation or your order history within the AquaNet app.

• Open your order in the AquaNet app to view the Supplier’s contact information.
• Contact the Supplier directly to explain the issue and request a refund, replacement, or credit.
• Refer to the Supplier’s own refund or cancellation terms, if provided, for timelines and eligibility.

To cancel an order, contact the Supplier as soon as possible. Suppliers may have different cancellation windows depending on their delivery schedule (for example, some Suppliers may not be able to cancel an order once it is out for delivery). Please check with the Supplier directly for their specific policy.

While AquaNet is not a party to the transaction between Customers and Suppliers, we want every experience on our platform to be a good one. If you are unable to resolve an issue directly with a Supplier, you may contact our support team, and we will do our best to help facilitate a resolution. However, AquaNet cannot guarantee a refund, as we do not control or process payments made to Suppliers.

If a Supplier is unresponsive, behaves unprofessionally, or you believe they are violating our Terms of Service, please report it to us at hello@tekexpertz.com so we can review the listing and take appropriate action.

For questions about this Refund Policy, contact us at hello@tekexpertz.com.